Have you ever wondered why you ever eat out anywhere but Chick-fil-A (CFA)? Are you like me and wonder why the other restaurants don’t try and replicate the Chick-fil-A (CFA) model? It never fails for the Corder’s, we will be traveling and don’t have time to stop so we want something fast just off the interstate and we idealistically pull into the drive through of a Wendy’s and we get…..well lets just say what we don’t get.
1. We don’t get “It’s a great day or welcome or thank you for choosing nor may I take your order.”
2. We don’t get a repeat of the order to ensure accuracy. And as simple as the Corder’s are, April always has a special order for her chicken sandwich. We take bets on whether the order is correct as we pull around. After all, for most fast food places the intellectually challenged pin heads running the drive through only have to push the picture of whatever you are ordering. God forbid they have to use the far reaching parts of their brain that calls for reasoning and common courtesy.
A few weeks ago I had a late flight into Charlotte and had not eaten dinner so I cruise into a fast food joint. In order to make a “pit stop” I go inside. After my visit to the palatial and ultra clean lavatories, I find 4 or 5 teens working the counters, having a great time while talking and laughing. One thinks it is cute to toss a piece of chicken at another staff. Two of the girls are at least 11 months pregnant, both pushing the ripe old fertile age of 17. The guys looked like they were trying out for rock bands. You have to love the nose and ear piercing but the chin and tongue piercing seem to clash. It also took so much out of me not to scream for the individual to find some day light. On second thought maybe it was Paul from the Wonder Years on the backside of some Marilyn Manson dream. Of course I told them that I would take a pass but they should continue to enjoy themselves.
3. We don’t get a pleasant hello and a prompt repeat of the price. Our local CFA offers the local paper.
I have a friend who visited the local CFA but forgot her purse yet had three wild and hungry boys in the back. The 16 year old at the cash register told her not to worry “that dinner was on them tonight.” I asked our local CFA operator about this and he says 98% of the people bring the money back and that they also tell untold number of people about the generosity. I would doubt the pregnant and pierced ghostly geniuses at the other places could figure out how to void the purchase. Can’t you hear them ask, “What is the picture for void?”
4. We don’t get good food. It is usually luke warm, old and slathered with too much of something.
All I ask from CFA is a few extra pickles and some warm waffle fries.
5. We don’t get a thank you or come back and definitely no My Pleasure.
It ain’t rocket science people, it is fast food. Hire normal people. Teach them to be courteous and give the customer what they want. Over 40 billion served? How many of those orders have been screwed up?
Shoot me if I ever pull into any other fast food place other than CFA. Unless it has a Hot and Now neon sign!
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